Return and Refund Policy

At PureGlow Wellness, we strive to provide you with high-quality products and an exceptional shopping experience. We understand that sometimes a return or refund may be necessary, and we are here to assist you through the process.

Returns:

  • Due to the nature of our products, returns are subject to thorough inspection and may not be possible in all situations.
  • If you wish to return a product, please contact our customer support team within 7 days of receiving your order to initiate the return process.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Please note that certain items, such as perishable goods, personalized products, and gift cards, are exempt from being returned.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to the original method of payment within [number] business days.
  • Please be aware that shipping costs are non-refundable, and you will be responsible for covering the return shipping expenses unless the return is due to a mistake on our part or a defective product.

Exchanges:

  • If you need to exchange a product for a different size or color, please contact our customer support team for assistance. We will do our best to accommodate your exchange request, subject to product availability.

Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Cancellations:

  • Orders cannot be canceled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.

Contact Us:

  • If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to our customer support team. We are here to help and want to ensure that you are completely satisfied with your PureGlow Wellness experience.

Thank you for choosing PureGlow Wellness!